Senior CRM Executive – 5164

Salary £excellent
Job Type Permanent
Location Holborn, London

Our client is seeking a Senior CRM Executive to be based in Holborn London, this will be in an agile environment with a 50/50 home and office working split.

Our clients CRM international team has implemented a new CRM system, Intapp CRM, so experience with this type of system will be sought after. You will work closely with Senior CRM Managers to help configure the new system and champion Inapp CRM as their contact management and client intelligence solution.

What you'll do:

• Act as a technical consultant on the Intapp CRM project team
• Using your knowledge of user experience and requirements, contribute to the customisation and development of the new CRM system
• Oversee key system upgrades, improvements and integrations (including Introhive, Dun & Bradstreet and Vuture) as required
• Develop customised reports and dashboards to support adoption and usage
• Key point of contact for technical issues and support the successful resolution and communication of these issues with key stakeholders
• Ensure GDPR compliance in our use of the system and data
• Monitor and evaluate KPI’s such as quality and segmentation of data, user adoption and usage rates. Work with the Senior CRM Manager to set priorities accordingly.
• Together with colleagues in IT and the wider CRM team, manage/implement the roll out of the new CRM system
• Further embed the system into our wider marketing, business development and client relationship activities. This includes working closely with key stakeholders and users to drive better e-marketing and business development targeting, and to identify and proliferate new ways to derive value from the system across our contact management and client development activities.
• Support MBD in utilising the integration of the CRM System and other tools (including, Introhive, Dun & Bradstreet and Vuture) for individual practice/sector/team groups

Skills and Experience

• Demonstrable experience and achievement in CRM
• Extensive CRM systems experience (e.g. Salesforce, InterAction or another major CRM platform used in professional services)
• Data management, data analysis skills, Database and Data warehouse Knowledge
• Advanced MSOffice skills, in particular Word, Excel and PowerPoint
• Advanced MSOffice skills, in particular Word, Excel and PowerPoint
• Persuasive, collaborative approach and strong interpersonal and communication skills
• Understands stakeholders’ priorities and objectives and provides proactive solutions and manages expectations in line with these
• Understands what is key in the ability to identify potential new business and client development opportunities

Should you have any questions or wish to apply please do not hesitate to contact Clear IT Recruitment Limited.

Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days please assume your application has been unsuccessful.

Contact/Further Information

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Job Title: Senior CRM Executive - 5164
Job Reference: 5164

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