IT Support Technician – 5006

Salary £22,000
Job Type Permanent
Location Brentwood, Essex

Exciting opportunity for an IT Support Technician to be part of an established and growing organisation based in Brentwood, Essex.

Key Responsibilities:

• Provide remote and telephone support for client networks and applications
• Answer all calls in the queues and create tickets with sufficient notes on the issue at hand to either solve yourself or to work with another technician
• Manage the first response ticket queue and assign the tickets to the appropriate technician if one is available
• Be able to prove that you can research an issue and find a solution on your own.
• Working hours from 8:30AM - 5:30PM

Key Requirements:

• Full UK driving license.
• Must be willing to invest into growing their role and the company itself.
• Ability to multitask, manage own workload and react quickly to urgent issues.
• Experience with helpdesk ticketing and some form of RMM (Kaseya, AutoTask, SolarWinds, Labtech).
• Strong organisational, communication and customer service skills.
• Strong attention to details and a willingness to own a problem.
• Ability to quickly learn new applications and technologies. A genuine interest in emerging technologies is required.

Benefits:

• Starting salary dependent on experience and qualifications, with a review after 6 months and annually thereafter.
• Excellent opportunities for growth - both in technical or commercial areas over the longer term.
• Options for paid overtime - our normal working hours are Monday to Friday.
• Casual dress
• Company pension
• Discounted or free food
• On Site Parking

Should you have any questions or wish to apply please do not hesitate to contact Clear IT Recruitment Limited.

Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days please assume your application has been unsuccessful.

Contact/Further Information

If you are interested in this vacancy or any others displayed on the site, or if you would just like to speak to one of our consultants, please use the contact information below.
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Job Title: IT Support Technician - 5006
Job Reference: 5006

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