IT Services Delivery Manager – 5179

Salary £40,000 - £50,000
Job Type Permanent
Location Edgware, London

Our client is seeking a IT Services Delivery Manager to work in their Edgware, London location.

his is a technical and operational management role. You will manage the IT support
team and support the company to define the perfect customer experience and own
the strategies to create that experience.

Job description:

• Leading a team of onsite support engineers. Recognising inefficiencies and driving process improvement to enhance the productivity of all staff
• Working with project management and senior engineers to plan for the support of new systems and services and improving the level of support provided for existing ones
• To provide a high degree of technical expertise and analytical skill in the areas under the remit of the post and so affect speedy resolution/ escalation of faults
• Attend key service and business meetings such as the Change Advisory Board (CAB), steering meetings, and IT operational meetings
• Assist with the administration and configuration of Microsoft 365, Azure environment, InTune/MDM, Office 365, AV Systems and all systems and platforms across the company

Personal Specifications:

• 3+ years’ experience managing a medium enterprise IT helpdesk
• Proficient communication and business acumen and the ability to ensure a consistently high level of customer satisfaction
• Proficient technical aptitude, written and oral communication skills and the ability to deal effectively with people at all levels and in different situations
• Proven ability to operate in extreme high pressure, dynamic fast paced situations, successfully handle multiple competing priorities and possess high level of discipline while displaying a high degree of flexibility and professionalism
• Robust troubleshooting and strong analytical skills with demonstrated problem solving ability required
• Skills and proven record in leadership and management
• An understanding of enterprise IT systems such as M365, Active Directory as well as exposure to wide variety of technical products and issues
• Solid and in-depth understanding of Information Security, Networking and Cloud Technologies

Should you have any questions or wish to apply please do not hesitate to contact Clear IT Recruitment Limited.

Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days please assume your application has been unsuccessful.

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Job Title: IT Services Delivery Manager - 5179
Job Reference: 5179

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