ICT Unified Communications Administrator – 5176

Salary £27,000 - £30,000
Job Type Permanent
Location Bury St Edmunds, Suffolk

Our client is seeking an ICT Communications Administrator to join their team in Bury St. Edmunds on a 12 month Fixed Term Contract. The role would be flexible hybrid, working between home and their main office as required.

Main Responsibilities:

• Maintain a working knowledge of the 8x8 system features, taking advantage of the ‘8x8 University’ online resources.
• Respond to the requirements of business teams needing call handling changes, ensuring that assumptions are tested to ensure no calls are dropped and that measures of improvement are available to those teams.
• Respond to the User Management (HUM) system notifications to create new 8x8 user accounts and permissions in line with documented procedures.
• Ensure the 8x8 system is adequately licensed (X1, X4, X8 and VCC products) and assigned appropriately to users based on their team membership and call handling feature level.
• Take ownership of 8x8 phone system related tickets on the ICT Helpdesk system, investigating, resolving, and liaising with external 8x8 support and end users as required in line with agreed service levels.
• Download monthly call cost invoices from the 8x8 service portal and supply to Payments Team to ensure the 8x8 account is maintained and that there is no threat to the availability of the system resulting from non-payment of invoices.
• Provide training to end users on the 8x8 system including maintaining user guides available on the staff Intranet.

Desirable Skills:

• Experience maintaining a corporate Microsoft Windows desktop environment
• Microsoft Active Directory and Group Policy
• Administration and configuration of business cloud PBX systems
• 8x8 system set up and administration
• Android phone and tablet support skills
• Diploma in ICT/Business Systems

Should you have any questions or wish to apply please do not hesitate to contact Clear IT Recruitment Limited.

Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days please assume your application has been unsuccessful.

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Job Title: ICT Unified Communications Administrator - 5176
Job Reference: 5176

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