Group IT Support – 5081

Salary £20,000 - £25,000
Job Type Permanent
Location Birmingham

My client is looking for an IT Technical Support (under the direction and guidance of the IT Director) to work in Canwell, Birmingham.

The sucessful candidate will:

  • Provide technical support for all PC/Apple hardware, software, and associated peripherals
  • Be available for 1st line support calls on our Helpdesk and document their outcome in our call logging system
  • Install and configure systems and software to agreed corporate standard using imaging software
  • Monitor and maintain computer systems and networks by performing upgrades, new installations and carrying out routine procedures
  • Talk employees through a series of actions, either face to face or over the telephone to help set up systems or resolve issues with the aim of self-help
  • Troubleshoot system and network problems and diagnose and solve hardware/software faults
  • Replace parts or repair a fault as required
  • Database integrity management
  • Support the roll out of new applications
  • Assist in the compilation and maintenance of an accurate inventory of hardware assets and software
  • Replacement/upgrade of mobile phones
  • Test and evaluate new technology in line with the businesses long term IT objectives

Qualifications, Experience & Skills

  • Relevant degree or industry qualification
  • Knowledge of office equipment and IT packages
  • Microsoft Office 365 (Office, Teams, SharePoint, inTune), Wildix IP Telephony, MaaS360 MDM, Site to Site VPNs (MPLS), PaperCut, Cloud Data Storage and Imaging PCs/Laptops and Exposure to ISO 270001 and CyberEssentials Plus.
  • Excellent organization and communication skills and interpersonal capabilities
  • Ability to use own initiative

Personal Attributes & Values

  • Self-motivated, enthusiastic
  • Honest and a person of integrity


Should you have any questions or wish to apply please do not hesitate to contact Clear IT Recruitment Limited.

Please Note:  Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days, please assume your application has been unsuccessful.

Contact/Further Information

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Job Title: Group IT Support - 5081
Job Reference: 5081

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