1st Line IT Support – 5143

Salary £20,000 - £25,000
Job Type Permanent
Location Snetterton, Norfolk

Our client is seeking a1st Line Support & testing analyst to join their team based in Snetterton, Norfolk.

They are seeking an experienced 1st line IT support Analyst.

What the Role includes:

  • 1st line of support for telephone support calls (including logging supporting evidence, resolving where experience allows or allocating to another team member where necessary)
  • Management of support calls/emails to ensure they are seen through to resolution by an appropriate team member
  • Communicating with customers to update on support call progress.
  • Provide assistance to clients in the use of FAM and related IT and hardware issues (printers, Remote Desktop etc)
  • Twice daily review and management of in-house designed early warning support tools
  • Testing of bug fixes, new modules and features

Skills needed:

  • Good verbal and communication skills
  • Sound knowledge of office 365
  • Good time management – need to deal with customer support calls at same time as reviewing/managing in-house early warning systems.
  • Ability to cope with multiple open client support requests at any one time
  • Self-motivated to learn and develop skills.
  • Desire to develop Coding / database experience would be beneficial
  • Methodical testing
  • Good analytic skills

Should you have any questions or wish to apply please do not hesitate to contact Clear IT Recruitment Limited.

Please Note:  Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days, please assume your application has been unsuccessful.

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Job Title: 1st Line IT Support - 5143
Job Reference: 5143

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